Technology Specialist - Machine Service Product Support

Salinas, CA posted on May 2

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Description

SUMMARY
Responsible for precision guidance systems sales, installation and set-up. Train internal and external customers on current and new GPS related software and systems. Provide necessary reports to meet department/company goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.

• Presents and sells GPS systems to customers.

• Primary customer contact for precision guidance systems. Coordinates all customer service / support needs.

• Services and Maintains GPS Units, Ag Command Systems, Garford Robocrop, and other Ag Tech related products.

• Oversees and performs all Repairs and Warranty needs of GPS Products.

• Monitors and tracks accuracy and functionality of Ag Command systems for the coverage area.

• Prepares precision guidance systems related work orders prior to invoicing.

• Tracks / records all product sales.

• Tracks and maintains product inventory of parts and whole goods.

• Provides GPS operator training to customers

• Provides weekly activity/product sales reports to manager.

• Identify process improvement opportunities within the department.

• Demonstrate a sense of urgency to customer questions and concerns.

• Product Support Technology liaison between company and Caterpillar, Garford, and AGCO.

• Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance

• A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect, Quality and Service

Requirements

EDUCATION and/or EXPERIENCE

AS/AA degree with a technical or business discipline with a minimum of three years of related field construction / ag equip service experience; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M/F/V/DV


Wage

DOE

Experience

Any

Type

Full-time