The Warehouse Supervisor has the primary responsibility of managing the day-to-day workflow of warehouse personnel in support of creating the highest quality customer experience. Integral to this is managing the daily cycle count process to meet company targets, maintain high order fill accuracy, managing workflow on inbound shipments, keeping order turnaround time to a minimum, managing daily shuttle deliveries and general housekeeping. The supervisor will also be responsible for monitoring order volume in order to adequately manage staffing levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Manage the following department metrics to meet or exceed company targets that contribute to providing the Highest Quality Customer Experience:
• Net Promoter Score - This is a result of many factors in the customer's experience with the store's Parts Department. It is the Warehouse Supervisor's responsibility to identify critical areas of the operation within his area of responsibility that can inhibit our ability to deliver high quality customer service and address these in an ongoing manner.
• Overall Parts Dept Satisfaction - This is achieved by ensuring that department procedures are completed in a timely manner directly resulting that we exceed customer expectations. A few examples of how warehouse operations contribute to this can be the timely binning of all incoming stock in order to improve parts availability, processing return credits in timely and accurately and customer order turnaround time is tracked and kept to a minimum.
• High Cycle Count Accuracy - Cycle counting is an inventory management procedure that monitors inventory accuracy on a daily basis. Key factors to maintaining accuracy are: Timely completion of inbound stock receiving, expedient binning and system updates for no-location parts, storage areas are labeled with corresponding part number and bin location. High accuracy in this area will contribute positively to high customer satisfaction.
• High Order Fill Accuracy - This is achieved through the proper labeling of packages, completeness and legibility of paperwork, routing instructions being followed in an appropriate manner, and strict adherence to other Warehouse procedures that contribute to this measure. Maintaining a high order fill accuracy contributes to high customer satisfaction.
• Housekeeping - Cleanliness is a key contributor to customer satisfaction and a reflection of how well we execute our processes. Maintaining a clean and orderly department is a direct result of performing daily inspections in order to maintain housekeeping at acceptable levels. The warehouse supervisor will also be responsible for maintaining a warehouse that meets Caterpillar's contamination control guidelines.
Manage staff to achieve the following corporate objective of Highly Engaged, Safe Workforce.
• Employee Engagement - Engagement is the extent to which employees are motivated to contribute to organizational success, willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals, and the desire to stay with a company or organization. We want our employees passionately doing the right thing, at the right time, the right way, for the right reason. It is the responsibility of the Warehouse Supervisor to make every effort towards developing and sustaining high employee engagement amongst his staff.
• Environmental Health and Safety - Maintaining a safe work environment needs to part of the department's everyday culture. Inclusive in this is the proper disposal of all hazardous wastes in a manner that meets local and state regulatory agencies. Attaining a "Safety Culture" can be achieved by conducting weekly meetings that address current safety or hazardous waste concerns or issues as they relate to warehouse operations. Further to this, maintaining a zero incident safety rating for the staff in the following areas is vital:
o Lost time accidents
o Worker's Comp
Manage to sustain Profitable Growth.
• PAD - Profitable growth is reflected by meeting the department's goal for Profit after Direct expenses. The Warehouse Supervisor can positively impact this metric by managing warehouse expenses such as employee overtime, supplies, equipment maintenance and repair.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); Associates Degree from an accredited college preferred and three to four years related experience and/or training; or equivalent combination of education and experience in warehouse distribution supervision in a high volume truckload, pick pack environment.. Must have a working knowledge of inventory management and procedures to maintain inventory accuracy in order to minimize inventory shrinkage and write-offs.
Quinn is an Equal Opportunity Employer M /F /V /DV