Staff Services Engineer

San Ramon, CA posted on September 16

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Role Summary/Purpose

In this role, you will provide technical leadership for applications targeted toward the automotive market working closely with customers to understand and define requirements, develop technical proposals, and set expectations for complex MES projects. You will work with the Project manager to identify issues as well as enhancements that may be required for Proficy products. You will oversee the technical aspects of the projects from a development perspective.

Essential Responsibilities

The Staff Services Engineer will also support projects to develop solutions that support a large support contract for the services organization. This will include troubleshooting, developing, testing and supporting key applications. You will work with the Project manager to identify issues as well as enhancements that may be required for Proficy products.

  • Provide expert knowledge and experience to estimate the technical effort required to implement complex MES solutions.
  • Lead high level technical analysis activities, such as requirements gathering and gap analysis of user requirements.
  • Lead definition of MES solution architectures and development of detailed design specifications.
  • Contribute to and potentially lead the implementation of MES solutions utilizing GE IP Proficy Products. Own technical deliverables during the entire lifecycle of the projects.
  • Engage throughout the full lifecycle of assigned projects, influencing decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.
  • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.
  • Establish broad review processes to improve and obtain support for the proposed solutions.
  • Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GEIP products and services to meet project requirements.
  • Effectively communicate both verbally and in writing with peers and team members as an inclusive leader, supporting pre-sale strategy, Services consulting efforts, and project execution.
  • Maintain & continuously update technical skills and knowledge.
  • Work independently as well as part of the team.
  • Complete project assignments on-time and on-budget.
  • Use Subject Matter Expertise to identify issues and best practice enhancements for Proficy.
  • Experience with CIMPLICITY HMI and Tracker.
  • Configuration of the GE Digital software, and mentoring others.
  • Participate through the entire project life cycle including scoping, design, testing, implementation, and training.
  • Collaboratively work with customers to obtain scope and solution design approvals, as well as negotiating scope changes.
  • Proactively solve problems, breakdown barriers, and implement solutions utilizing Professional Services and Product development resources as needed.
  • Follow the GE Digital project implementation processes including the use of project estimation techniques, design tools, development of schedules, and maintaining project management records as required.
  • Foster strong working relationships with the project team, Globalcare, Product Development and Customers.
  • Qualifications/Requirements

    Basic Qualifications

  • Bachelor of Science Degree in Computer Science or Equivalent.
  • 3-5 years of experience in software services for product development functions.
  • 3-5 years’ experience with Windows, .NET, SQL databases, Web Services and SOA technologies.
  • 3-5 years in a technical leadership role.
  • 3-5 years’ experience in software analysis, design, methodology, development and architecture.

    Eligibility Requirements

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
  • Must be willing to travel up to 10%.
  • Must be willing to work out of an office located in Albany, NY; San Ramon, CA, open.

  • Experience with CIMPLICITY HMI and Tracker.
  • Experience with SQL Server.
  • Additional Elgibility Qualifications

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics

  • Familiarity with manufacturing.
  • Familiarity with Automotive Manufacturing Processes.
  • Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization.
  • Good organizational and time management skills.
  • Strong problem solving skills and a high degree of creativity/resourcefulness.
  • Customer focused & strong interpersonal skills.
  • Working Knowledge of MS Office based products.
  • Ability to work as part of a team and as an individual contributor.
  • Proven ability to write clear, concise requirements, design and general reports (good verbal and written communication skills).
  • Demonstrated leadership skills.
  • Aptitude for using software tools to solve problems, and enthusiasm for continuous improvement.
  • Ability to handle several projects at the same time in a fast paced environment.
  • Experience managing complex engineering projects.
  • Strong quality background with Green Belt certification or equivalent quality certification (eg: Lean)

    Technical Expertise:

  • Proactively makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques; Uses a formal process to present findings and recommend specific actions that relate to business objectives; Proposes alternative business strategies as appropriate.
  • Ability to serve as a trusted technical advisor to maximize customer outcomes using out-of-box capabilities from our offerings and demonstrate a pragmatic capability to identify specific gaps to be filled via product roadmap or service tailoring. Possesses proven ability to deploy in both on premise and cloud based environments.
  • Demonstrates ability to diagnose and solve intermediate to advanced issues.

    Business Acumen:

  • Analyzes and calculates with the customer/ economic decision maker GE's ability to provide economic value to the customer's process and financial story. Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.
  • Increases client engagement to further pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.


  • Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.
  • Develops plans for moderately sized projects, including deliverables, schedule, staffing and resource models including 3rd parties (partners), risk mitigation, communication plans, status reporting, and issues management. Effectively communicates to customer, project team, cross-functional contributors to ensure progress towards project goals and requirements. Participates in governance process, providing status, issues reporting, and proactively identifies risks and mitigation. Responsible for customer satisfaction, delivery schedule, and project budget.
  • Proactively adopts new tools and integrates new methods to drive improved outcomes. Identifies and assesses new technologies that can add significant value and capability to customer outcomes and GE offerings. Builds rapport with customer and cross-functional teams and gets buy-in for ideas. Drives stakeholder understanding and acceptance of new ideas in their business. Participates in change programs by planning implementation activities with other change champions. Implements monitoring and feedback systems. Solicits ideas for improving primary business processes.


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