Staff Service Reliability Engineer

San Ramon, CA posted on October 8

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Role Summary/Purpose

You will be working on multiple projects as a project leader and internal consultant in Support of GE Digital’s APM and Predix Field Agent solutions. You will interact with Product Development, Sales, Support, Professional Service organizations and internal and external customers. You will be a deep technical expert who is responsible for the use of Chef Systems, Predix and cloud infrastructure automation framework within the GE Digital Software Technology organization.

Essential Responsibilities

You will lead the maintenance and deployment of applications and infrastructure to the cloud for your customers and hold overall responsibility for customer facing services and SLAs and act as the overall voice of the customer for GE Digital.

  • Participate in the domain technical and business discussions relative to future architect direction
  • Support full stack solution for APM and Predix Field Agent solutions in a Service Ops capacity
  • Be responsible for maintaining a deep, up-to-date understanding of customer solutions, teams, and integrated systems in order to effectively support GE Digital customers
  • Responsible for executing build and release strategy for highly complex parallel and concurrent releases for Software Products in support of APM and Predix Field Agent
  • Enhance and support multiple cloud-based customer environments, deploying continuous integration framework used across teams
  • Writes code and scripts using program as well as scripting languages for CI\CD
  • Understand, design, and deploy full stack (Infrastructure, applications, DB, middleware, networking)
  • Drives performance and reliability, including developing testing plans and applying reliability frameworks across full stack deployments
  • Develop and support meaningful customer based metrics and reports
  • Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint
  • Gather and analyze data and develop architectural requirements at project level
  • Participate in the EA (Enterprise Architecture) governance model
  • Support the development software and data delivery platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses
  • Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities
  • Writes code using programming as well as scripting languages for automation, monitoring, and integrations
  • Qualifications/Requirements

    Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
  • A minimum of 5 years of professional experience in QA, Architecture or DevOps roles OR Master’s degree with 3 years of experience in QA, Architecture or DevOps roles

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel 20%
  • Must be willing to work out of an office located in Detroit, Chicago, Albany; OPEN to all US locations
  • Additional Elgibility Qualifications

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics

  • Excellent written and verbal communication skills
  • Ability to deal with complexity and uncertainty
  • Must be able to work with minimum direction

    Technical Expertise:

  • Proven troubleshooting skills
  • Proven communication skills
  • Minimum 1 year of experience using the full Chef DK suite
  • Demonstrated experience with Ruby scripting language (2+years)
  • Proven experience Windows and Linux OS
  • Practical experience for J2EE, Apache, Fuse, SSO Integration technologies, Reverse Proxies
  • Logical knowledge of networking protocols and design, specific knowledge of Predix Field Agent highly desirable
  • Understanding of ITSM and service reliability methodologies
  • Experience with monitoring tools into all layers of cloud solutions (infrastructure, application, DB, Middleware, network, etc)
  • SQL DBA experience
  • Proven experience in monitoring systems and solutions using tools such as New relic, App dynamics, Nagios, Pandora, etc.
  • Experience integrating monitor alerts with service management systems.
  • Experience delivering SaaS solutions
  • Understands technical and business discussions relative to future architecture direction aligning with business goals.
  • Understands concepts of setting and driving architecture direction.
  • Familiar with elements of gathering architecture requirements.
  • Understands architecture standards concepts to apply to project work.
  • Proactively makes or recommends decisions based on in-depth analysis
  • Able to define critical problems to be solved
  • Identifies data sources required to execute analytic
  • Able to select and conduct advanced analytic techniques
  • Uses a formal process to present findings and recommend specific actions that relate to business objectives
  • Proposes alternative business strategies as appropriate
  • Applies data visualization to support finding
  • Can follow processes without assistance
  • Recognizes variations to the process and works to resolve independently
  • Can adapt to gaps or exceptions to the processes and adjust accordingly
  • Ability to interact with the customer demonstrating expertise and insight, and manage expectations
  • Identify and report when there is deviation on scope, schedule or budget
  • Exceeds quality requirements and adapts to ensure standards are met in all situations.

    Business Acumen:

  • Understands the domain and the problem space in the domain. Communicates and translates customer needs into more technical requirements.
  • Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
  • Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.

    Personal Attributes:

  • Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.
  • Utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.


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