In this role, you will work as part of the Managed Services Organization to help build and develop customer relationships and ensure they maximize their benefits of and increase adoption of Wurldtech / GED products.
Essential ResponsibilitiesDrive maximum benefits and value of deployed Wurldtech products
Lead high level technical analysis activities, such as requirements gathering and gap analysis of user requirements
Understand defined OpShield solution architectures and developed detailed design specifications in order to drive benefits
Work with customers to build a trusted relationship focused around the value of the solution and customer challenges
Identify opportunities to further deploy Wurldtech / GED products within a customer’s environment
Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of Wurldtech products
Effectively communicate both verbally and in writing with peers and team members as an inclusive leader, supporting project execution
Maintain & continuously update technical skills and knowledge
Work independently as well as part of the team
Continue to refine engagement process and documentation as you understand lessons learns from prior engagements and use cases
Act as liaison between customer and product support, professional services consulting, commercial teams, leadership, and product management
Bachelor's Degree in Software, Electrical, Computer or comparable engineering discipline from an accredited university or college (or a High School Diploma / GED with a minimum 6 additional years of experience in engineering position)
Minimum 6 years of experience in networking switching and routing and experience with various vendors
Minimum 6 years of experience in cyber security, including installing and configuring firewall and IDS / IPS devices, understanding of ICS cyber security best practices, applicable cyber security standards, and solid understanding of PERA
Minimum 3 years of hands on OT/ICS protocol (DNP, EDG, SDI, Modbus, Profinet/Profibus, IEC 104) and Industrial equipment experience (HMIs, PLCs, SCADA, and DCS)
Experience in a professional services organization in a customer facing role
Experience with Manufacturing or Infrastructure Industries (Power, Water, Automotive, Aviation, etc.)
Ability and willingness to travel up to 50% of the time throughout the US and Canada, with occasional international travel
Intimate knowledge of TCP/IP, protocol analysis, and packet captures
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel up to 50%
Additional Elgibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired CharacteristicsSkills in network analysis, design methodology and architecture
Demonstrated ability to proactively identify issues and independently develop solutions
Initiative and self-confidence
Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels Profit & Loss (P&L) exposure
Exceptional interpersonal skills, presence and self-assurance
Ability to resolve complex issues within functional area and/or area of expertise
Ability to develop and execute priorities and approaches to meet objectives
Understands technical and business discussions relative to future architecture direction aligning with business goals.
Understands concepts of setting and driving architecture direction.
Familiar with elements of gathering architecture requirements.
Understands architecture standards concepts to apply to project work.
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics.
Coaches and mentors team members.
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget.
Delivers tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits.
Participates in change initiatives by implementing new directions and providing appropriate information and feedback.
Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice.
Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate.
Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.