Services Director, Data Management Project Services

San Ramon, CA posted on October 14

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Role Summary/Purpose

In this role, as a leader on the GE Digital Professional Services Team, you will lead the Project Services Business focused on data management system and asset performance management (APM) solution deployment in the Americas.

Essential Responsibilities

You will engage with customers and their leadership teams, and numerous GE cross-functional teams and leadership, including Sales, Technology, Finance, Product Management, Product Support, and peer leaders in other regions. You will lead a team responsible for the implementation of APM and related Data Management and Analytics project deployments, involving integration of multiple business systems, IOT/OT technologies, and platforms.

  • Lead business and execution planning activities for APM project deployment.
  • Lead an organization of project managers, team leaders, engineers, software application developers, and consultants to deploy GE Digital solutions in the APM domain.
  • Develop and manage a business model for the successful and profitable execution of data management solutions projects for deployment to large multi-site enterprise customers.
  • Lead and inspire a culture of continuous improvement, driving adoption of emerging Predix technology while leveraging standardized solutions and integration strategies.
  • Facilitate the deployment of complex Data Management and Analytic systems that include a broad range of both emerging and proven capabilities and technologies from the GE Digital product portfolio.
  • Manage the resource planning function to effectively staff project activities, developing a strong bench of technology-aware contributors with deep domain knowledge.
  • Develop a strong ecosystem of partners with skilled consultants, experienced with GE Digital products and services delivery techniques.
  • Drive strong governance processes, personally contributing to program and project oversight, customer success, and delivery of outcomes.
  • Proactively interact with multiple business functions to deliver on business commitments, providing transparency and accountability, and growing the overall contributions of GE Digital Professional Services.
  • Take a leadership role in creating effective and efficient project execution and deployment strategies through standardized approaches, training, and by leveraging a strong network of relationships with commercial, technology, and product teams.
  • Qualifications/Requirements

    Basic Qualifications:

  • Bachelor’s and/or Advanced Degree in Engineering and/or Computer Science.
  • Minimum 10 years of experience in software and engineering services delivery.
  • Minimum 10 years of experience in project and program leadership.
  • Minimum 10 years of experience in leading teams of engineers, software developers, deployment technologists, and project leaders.
  • Strong exposure to enterprise manufacturing software project execution.
  • Demonstrated ability to effectively communicate at multiple stakeholder levels.
  • Demonstrated ability to proactively engage and manage complex technical and commercial situations.

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel up to 30%
  • Must be willing to work out of an office located in Foxboro, MA; Albany, NY; San Ramon, CA; OPEN to other US locations
  • Additional Elgibility Qualifications

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics

  • Strong exposure to data management technologies, including automated data collection, data management, visualization, analytics, SCADA, automated decision control, workflow, database applications, scheduling, and interface to ERP systems.
  • Exposure to GE Digital Predix technologies.
  • Experience leading project execution and directing project management professionals, including strong exposure to PMI principles, project management tools, and resource management.
  • Experience with various types of data management and analytic processes found in enterprise-level operations.
  • Exposure to asset and data models, such as S95, and data management technologies including process Historians, Analytics, and Big Data operations.
  • Exposure to Windows, .NET, SQL databases, Web Services and SOA technologies.
  • Experience with enterprise software deployments and large distributed systems.
  • Effective spoken and written English language skills.
  • Experience with GEIP Proficy Products such as Proficy Historian, SOA / WF, Plant Applications, and/or comparable competitive products.

    Technical Expertise:

  • Ability to make decisions in an environment with conflicting technical, commercial, and strategic priorities.
  • Ability to collaborate and provide vision in a demanding leadership role, often with complex scenarios and multiple stakeholders.
  • Demonstrated ability to convey strategic imperatives in the context of tactical execution planning and implementation.
  • Superior problem solving ability and impact analysis skills.
  • Ability to network cross-functionally, aligning technical and business stakeholders to a unified position.
  • Strong organizational, project management, and resource planning skills.

    Business Acumen:

  • Able to identify and articulate critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision.
  • Serves as a coach/mentor to others on best practices for project delivery and execution; Acts as advisor to others in the area of customer satisfaction.
  • Able to facilitate the creation of methods and tools to bring system thinking to design practices and to cross-functional teams.
  • Envisions technology landscape best practices and translates them to requirements, architecture and tooling.
  • Defines governance models and engagement processes for use by dependent functions.


  • Establishes vision, identifies and champions internal and external best practices, tools, and ideas to improve execution and quality; Drives efficiency, accountability and ownership in the organization.
  • Is a recognized expert and leader in creating new solution approaches, driving adoption of new technology, product improvements, and understanding of the most complex application requirements; Skilled in communicating with diverse and global audiences, providing leadership across a wide range of technologies, products, and services.
  • Able to develop project plans for multiple initiatives and/or large projects, including outcome definitions, timeline, staffing and resource models, risk mitigation, communication plans, status reporting, and issues management; Effectively communicates to multiple levels of internal and external stakeholders.

    Personal Attributes:

  • Achieves and maintains direct involvement in customer discussions about expected business outcomes and benefits from the solution; Advocates for the customer to have the right GE teams and capabilities in place to ensure critical success factors are met.
  • Effectively directs and mentor’s others in critical thinking skills; Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.


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