Sloan Security Group, Inc. (SSG) is an award-winning high-security integration and construction company based in Boise, Idaho and San Jose, California. Sloan works closely with its clients to complete high quality work, on schedule, and under budget, even under extreme conditions.

Job Description/Summary

The Service Technician is responsible for on-site installation, service, maintenance, warranty, and repair on various security-related equipment. The incumbent provides training on equipment operations and maintenance tasks to customers. This position is safety-oriented and works independently on a case-by-case basis, working one-on-one with the customer to resolve a service interruption. The Service Technician must have strong mathematical, organizational, and problem-solving skills.


  • Provide customer support
  • Service and maintenance on various vehicle barriers, operated bollards, operated gates, and other security related equipment
  • Utilize networking systems (IP address, computer networks, radio frequencies, and radar systems)
  • Respond quickly to customer inquiries, problems and concerns
  • Send daily status reports to appropriate contractors, supervisors, and deployed security officer (DSO)
  • Communicate and document all maintenance and repair items
  • Verify material, tool, and equipment needs, as necessary to jobs
  • Support various departments on special projects
  • Display a positive attitude
  • Promote training & growth among the team
  • Strive for excellence in Company safety and quality work standards.
  • Promote excellent housekeeping of job-site, tools, and equipment

Job Requirements/Qualifications

  • Demonstrable knowledge of and skills in:
    • High Voltage Electricity safety
    • Low Voltage Electricity safety
    • Sensor calibration
    • Fiber-optics
    • Programmable Logic Controls (PLCs)
    • Mechanical and hydraulic systems
    • Troubleshooting of vehicle barriers and gate systems
    • Providing guidance to end-users for solving problems
    • Safety practices when working with barriers
    • Mechanical devices, electrical devices, and traffic patterns
    • Controls
  • Knowledge of general construction processes and project logistics
  • Ability to work outdoors in various temperatures, weather, and periods of darkness, as well as conditions such as mud, snow, ice, and direct sunlight
  • Ability to stand, sit, walk, talk, and listen for long periods of time
  • Ability to safely lift 50 pounds and move 100 pounds
  • Required
    • Upon selection, the candidate must pass a background check
    • Upon selection, the candidate must pass a pre-employment drug screen
    • Minimum High School diploma or GED
      • Preferred - Technical degree or Associates of Arts or Science
    • Must be 18 years or older
    • Be available to travel up to 75% as necessary, including short-notice requirements


  • Health Insurance
  • 401K
  • Supplemental Insurance
  • Travel Pay
  • Travel - International and National
  • Company Gear
  • Training (OSHA,CPR/First Aid,Etc.)
  • Cellphone/Laptop