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Pacific Coast Trane Service and Controls is the San Francisco district office representing the Trane Company which is a subsidiary of Ingersoll Rand that manufactures, manages, and services HVAC equipment systems and controls.

We are currently seeking a Service Dispatcher to join our team in Sunnyvale, CA. 

Company Benefits:

  • Competitive salary
  • Health, Medical, Dental and Vision Insurance
  • Long Term Disability
  • Flex Benefit Plan
  • HSA
  • 401K Retirement Plan
  • Vacation and Paid Time Off
  • Company Cell Phone and Laptop

Service Dispatcher

SF Bay Area is divided into four zones, and there is a team of four Service Dispatchers. Work hours are Monday-Friday 7:00-4:00PM.

Job Responsibilities:

  • Indirectly supervises up to 80 Field Service Technicians and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • The Service Dispatcher is the key figure in an enabling team, which manages the enabling process for Service Order Fulfillment.
  • Receive communications from customers and requests from EBS Sales Engineers, create and or modify existing call slips with service to be performed and/or details of the problems, and route contractor in-warranty requests for service for authorization
  • Dispatches Field Service Engineers to install, service, start, maintain and repair commercial HVAC units and systems
  • Serves as the primary interface between the customer and the centers of excellence within the Service Acquisitions & Fulfillment groups.
  • Utilizes Team Management Systems ACOMARC software, Falcon Claims System and to update Service Management Information Systems.
  • Responsible for customer satisfaction and profit and loss for each contract in conjunction with Field Service Foreman.
  • Determines and schedules and/or reschedules call slips, maintenance inspections and routine service jobs according to urgency, and parts & materials, equipment, manpower availability, and coordinating with other Service Dispatchers.
  • Compiles and prepares weekly payroll report for accounting department each Monday morning.
  • Backup and or relief for Service Dispatcher duties. 

Job Requirements:

  • Associate's degree or equivalent from two-year college or technical school or equivalent experience
  • At least 3 years of related experience or training
  • Excellent organizational, communication, customer service & people skills required
  • Computer skills required include computer-aided dispatch, paging & fax software, scanner, email, and proprietary main frame access
  • Ability to calculate figures, read/interpret business periodicals and field service work orders
  • Flexible to work overtime/weekends as required