Senior Staff Service Reliability Engineer

San Ramon, CA posted on October 11

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Role Summary/Purpose

You will be working on multiple projects as a project leader and internal consultant in Support of GE Digital’s APM and Predix Field Agent solutions. You will interact with Product Development, Sales, Support, Professional Service organizations and internal and external customers. You will be a deep technical expert who is responsible for the use of Chef Systems, Predix and cloud infrastructure automation framework within the GE Digital Software Technology organization.

Essential Responsibilities

You will lead the maintenance and deployment of applications and infrastructure to the cloud for your customers and hold overall responsibility for customer facing services and SLAs and act as the overall voice of the customer for GE Digital.

  • Participate in the domain technical and business discussions relative to future architect direction
  • Support full stack solution for APM and Predix Field Agent solutions in a Service Ops capacity
  • Be responsible for maintaining a deep, up-to-date understanding of customer solutions, teams, and integrated systems in order to effectively support GE Digital customers
  • Responsible for executing build and release strategy for highly complex parallel and concurrent releases for Software Products in support of APM and Predix Field Agent
  • Enhance and support multiple cloud-based customer environments, deploying continuous integration framework used across teams
  • Writes code and scripts using program as well as scripting languages for CI\CD
  • Understand, design, and deploy full stack (Infrastructure, applications, DB, middleware, networking)
  • Drives performance and reliability, including developing testing plans and applying reliability frameworks across full stack deployments
  • Develop and support meaningful customer based metrics and reports
  • Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint
  • Gather and analyze data and develop architectural requirements at project level
  • Participate in the EA (Enterprise Architecture) governance model
  • Support the development software and data delivery platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses
  • Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities
  • Writes code using programming as well as scripting languages for automation, monitoring, and integrations
  • Qualifications/Requirements

    Basic Qualifications:

  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
  • A minimum of 8 years of professional experience in QA, Architecture or DevOps roles OR Master’s degree with 5 years of experience in QA, Architecture or DevOps roles

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel 20%
  • Must be willing to work out of an office located in Detroit, Chicago or Albany; OPEN to all US locations
  • Additional Elgibility Qualifications

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics

  • Excellent written and verbal communication skills
  • Ability to deal with complexity and uncertainty
  • Must be able to work with minimum direction

    Technical Expertise:

  • Proven troubleshooting skills
  • Proven communication skills
  • Minimum 1 year of experience using the full Chef DK suite
  • Demonstrated experience with Ruby scripting language (2+years)
  • Proven experience Windows and Linux OS
  • Practical experience for J2EE, Apache, Fuse, SSO Integration technologies, Reverse Proxies
  • Logical knowledge of networking protocols and design, specific knowledge of Predix Field Agent highly desirable
  • Understanding of ITSM and service reliability methodologies
  • Experience with monitoring tools into all layers of cloud solutions (infrastructure, application, DB, Middleware, network, etc)
  • Extensive SQL DBA experience including but not limited to (backup/recovery, performance optimization & tuning, monitoring, security, auditing, configuration and troubleshooting)
  • Experience delivering SaaS solutions
  • Understands technical and business discussions relative to future architecture direction aligning with business goals.
  • Understands concepts of setting and driving architecture direction.
  • Familiar with elements of gathering architecture requirements.
  • Understands architecture standards concepts to apply to project work.
  • Evangelizes how our technology solves customer problems from a technology and business perspective.
  • Coach and or resource for skilled engineers on processes & tools critical to domain operations (e.g., data/text mining, neural nets, signal processing, fault prognostics, etc.).
  • Authority on the underlying theoretical concepts behind the analytics logarithms, and can assess new tools and methods to fill technical gaps.
  • Is also aware of how these methods are being used for comparable use cases in other related industries.
  • Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues.
  • Adapts to exceptions and develops new procedures and workarounds for others to use.
  • Resolves issues pertaining to scope, schedule and budget, or drive change management.
  • Defines quality requirements.

    Business Acumen:

  • Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts, meets with customers, observes sales force, etc.
  • Coaches/mentors peers and others on the relationship between GE solutions and value to the customer.
  • Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors; articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer success.
  • Coaches/mentors others on best practices for project delivery and execution. Acts as advisor to others in the area of customer satisfaction; focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.
  • Pioneers how our technology solves customer problems from a technology and business perspective. Knowledge of processes & tools critical to domain operations (e.g., regulations, standards, principles, etc.).
  • Has practical hands on experience as well as academic knowledge on the subject.


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