Radiopharmacy Modality Service Engineer II

Berkeley, CA posted on January 24

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Role Summary/Purpose

As a Radiopharmacy Region Service Engineer, you provide daily support to GE Healthcare field
engineers and direct to customers. You will also provide service at customer sites for the North
American customer base. On-site service includes equipment installation, GE-initiated field
modifications (FMI's), Preventative Maintenance (PM's), and emergency corrective actions when
needed.

*Candidate can live anywhere within the southwest region

Essential Responsibilities

  • Advanced, total system-level
    troubleshooting, installation, maintenance and service repair needs
    on designated equipment. 
  • Completing Preventative Maintenance and Field
    Modification Instruction. 
  • Ordering and managing
    repair parts cycle times. 
  • Keeping up to date on administrative responsibilities such
    as maintaining customer service logs
    and internal service records in a timely manner. 
  • Maintaining daily communications
    with customers to ensure resolution and proper follow-up,
    leading to customer satisfaction. 
  • Maintaining tools and test equipment properly and
    ensuring they are calibrated. 
  • Meeting Health and Human Services, Environment
    Health and Safety, and/or other applicable
    regulatory requirements. 
  • Managing vendors service delivery processes in
    compliance with GE Healthcare policies. 
  • Utilizing the escalation process to resolve
    customer service delivery issues and conducting root
    cause analysis that will lead to effective problem solving. 
  • Participating in sales
    opportunities such as contract renewals and assist with promoting and
    implementing revenue programs. 
  • Working as a member of the local team to provide
    efficient and cost effective service delivery to all
    accounts with assigned area. 
  • May include training of clinical staff on designated
    equipment. 
  • Teach and assist other Field Engineers on advanced and complex
    troubleshooting and technical
    fixes, plays a leading role on complex and multi-functional system fixes. 
  • May take on additional responsibilities within local area as needed 
  • Quality Specific Goals: 
  • 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 
  • 2. Complete all planned Quality & Compliance training within the defined deadlines 
  • 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 
  • 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 
  • 5. Ensure timely dispatch closure (if applicable) 
  • 6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable) 
  • 7. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Qualifications/Requirements

Required  •Bachelor's degree in mechanical or electrical engineering or equivalent experience.  •Ability to understand and follow mechanical schematics and electrical wiring diagrams.  •Strong interpersonal and communication skills, ability to work with teams and customers.  •Willing and able to travel 60-70%, mostly in the North America, but the job will include global customer locations in support of critical escalations.  •Flexible work hours required: includes overnight online center support shifts and weekend service at customer sites on a rotating basis. •Willing to complete standard employment screening: U.S. work authorization, drug testing, driving record for field roles, GE background check and government background check if working on government contracts now or in the future.  •The right candidate will bring expertise, positive energy, and a commitment to improving our customer experience and our service processes every day.

Additional Elgibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

  • 3+ years of experience operating and servicing cyclotrons is a requirement. 
  • 3+
    years experience working in a service capacity with direct customer
    interaction 
  • Strong process skills and quality of work focus


Wage

DOE

Experience

Any

Type

Full-time