Program Administration/Customer Service Representative
Pro-Tek Consulting Company
Dynamic small business that will enable you to gain experience with program management, marketing and communications, while enhancing your customer service skills.
The position is ideal for someone who has 1-2 years’ customer service/office experience, who is looking to gain more experience, or a newer university graduate looking for an entry-level position. Requires fluent conversational English. This is an office position that involves a variety of items from taking inbound calls, as well as other program administration and requires strong Excel and Word skills.
-Manage the knowledge base for the program, which includes supporting the day to day administration of program elements from reconciling membership, registration, understanding and updating program and more
-Make phone and email contact with existing and new members to review program details.
-Manage inbound and outbound phone and email enquiries, resolve or escalate enquiries on program details and track all calls.
-Administration of all program details including any new registrations, cancellations, exceptions to member status and tracking, understanding of and tracking of all member benefits.
Knowledge and skill requirements
-Proven track record of providing superior Customer Service and working in a team environment.
-Excellent communication skills both in conversational and written English.
-Ability to work on a variety of projects, while providing superior customer care on the phone and through email
-Ability to work in a fast paced atmosphere
-Strong organizational skills and ability to prioritize own workload.
-Ability to maintain confidentiality of program details, understanding the sensitive nature involved when working with a customer’s business information.
-Excellent knowledge of PC applications, with an ability to troubleshoot and resolve any issues.