Product Support Sales Representative

San Martin, CA posted on November 1


Customer First | Integrity | Excellence | Teamwork | Fun!



About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.


We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.


Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.


Peterson has an immediate need for an experienced Product Support Sales Representative at our San Martin, CA location.  The person in the position promotes and sells company parts and service capabilities in an assigned territory. 


Plan sales calls itinerary; make sales calls on existing and prospective customers; monitor and update call lists
Promote and sell Caterpillar parts and company service capabilities; inspect product; prepare and present sales proposal and service estimates; develop and present annual maintenance contracts.
Maintain and submit necessary paperwork and reports in a timely and complete manner, such as sales calls and expense reports, etc.
Follow up on sales calls as needed to ensure completed job; maintain good customer relations through frequent contacts; intercede to solve problems and disputes.
Provide materials and literature to support promotional efforts; coordinate and participate in facility visits and trade shows; keep customers informed of new products and changes.
Cooperate and communicate with sales, service and parts personnel; understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
Must be available for customer calls at off hours and during weekends for emergency situations
Keep current on new products and product changes and relevant company sales policies and procedures; seek out and submit cost improvements


Associates Degree in Diesel Technology, or a related field, and three (3) years experience in a customer service role in the heavy equipment service business or an equivalent combination of education and experience.
Ability to use basic Microsoft Office programs and to learn specific computer applications as needed
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry.
Requires good verbal/written and interpersonal skills.
Must have a valid California driver's license and clean driving record


We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.