The Product Management Director is a service product portfolio and product team leader with responsibility for product strategy and team development.
In this role, you will define the product vision and direction for Educational Services by bringing together GE business leaders, product managers & marketers, engineers and customer success functional owners to drive market success of educational services and build a highly effective organization to drive strategic and tactical success of your services products. She/he will report to VP Educational Services and may manage one or more direct reports who are business and technical experts.Transform the educational services portfolio inclusive of new products, purchasing models, partner programs, and learning as a service platform strategy
Align with the other Customer Success pillars to ensure that Educational Services products are an integral and complementary component of driving adoption and attaining business outcomes for GE Digital customers
Through industry analysis, benchmarking and professional association engagement, be the educational service strategist/expert and drive GE Digital to be at the forefront of innovative products and best practices.
Be responsible for the educational services roadmap and future offerings influencing revenue
Lead the product vision and strategy development process, including Product Roadmap development and annual review process
Develop business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines
Plan, prioritize and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives
Develop & execute a portfolio rationalization strategy that phases out products no longer business critical nor profitable.
Lead cross functional teams including customer success, product management, marketing, sales, engineering, internal and external customers, analysts and senior management teams to formulate and execute the strategy
Track and report on key Educational Services metrics – Revenue, attach rates, installed base/account penetration, adoption, subscription renewals, etc.
Develop strong working relationship with account managers, technical sales and user community
Collaborate with the Sales and Marketing teams to ensure go-to-market strategies, plans and activities are aligned with the company’s business drivers
Develop sales enablement plans to ensure the commercial teams are equipped to sell the educational services portfolio
Establish and manage relationship across GE businesses & sub-businesses, partners and customers at CxO, senior management and technical expert levels across industries and geographies
Manage and grow the training services team to deliver a great customer experience
Recruit top talents to build a highly effective product management team
Coach and mentor team members to become strong business leaders
Bachelor’s Degree in technical majors or 4 years of technical experience
A Minimum of 3 years of experience in leading a product management focused team
A Minimum of 5 years of experience in educational services product management
A Minimum of 10 years of experience in software industry
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel about 30% of the time to travel within US and globally
Additional Elgibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Software as a Service experience preferred
Proactively drives portfolio and investment decision to balance customer needs, install base requirements (refresh) and long term enterprise differentiation
Evangelizes concepts beyond current offerings and considers business model innovation (product, service and delivery innovations)
Applies product lifecycle management at the product portfolio level to influence individual product strategies as well as interdependencies between products
Evangelizes new technology, predicts trends, and identifies new opportunities based on trends
Acts as industry expert by participating in professional educational services associations
Advises and influences government policies and takes an active role in establishing relationships with key stakeholders within the regulatory process
Continuously monitors and shapes industry dynamics, trends, and policies
Sets or changes direction at the enterprise level by building and using direct and "behind the scenes" support for ideas and leverages chains of indirect influence
Sells and improves the Program/Product Management process, its outcome and ongoing results
Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
Effectively manages risk and uncertainty for self and team. Makes decisions with confidence when problems or solutions are not 100% defined
Places personal credibility and reputation on the line to passionately advocate for what they believe in