Upgrade your Career. Become a Quinn Technician!
You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth
• Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training
• Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths
• Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career.
• Pride in what you do – Your helping maintain and repair equipment that has an impact on your community
• Great team environment – Quinn Company is a collaborative business that functions best as a team.
The Electric Power Generator Service Technician has primary responsibility on site as a lead technician, acting as job liaison between service and the customer. Provides project technical and administrative oversight during assigned service execution on service jobs, through unto their completion.
Supports Commercial Services through scheduled job performance on Caterpillar Commercial Engines and Electric Power Generation (EPG) products to include, but not be limited to: Generator sets, automatic transfer switches, uninterruptible power supplies, and switch gear equipment. Individual performs technical duties under service management established process flows & accountability structure. Position maintains the ability and knowledge to provide on the job performance of all duties independently and unassisted on all assigned small to large projects, experience in alternative fuels such as propane, natural gas, landfill gas, and co-generation applications, posses performance & ability in test procedures such as load banking, megger testing, block loading, and paralleling of generators.
An EPG Technician primarily works on Caterpillar & competitive product lines providing maintenance & repairs on defective customer equipment. An EPG Technician actively works as a team leader, a mentor in the daily performance of their duties, and provides regional service support as required by our customer's needs.
Position demands multilevel coordination, concise documentation, and complex technical communications between local service staff and our customers.A successful candidate is required to have the technical ability to inspect, service, troubleshoot, test, analyze, diagnose, document, and remedy deficiencies through repair on electric powered equipment, components, and operating systems extending across multiple Caterpillar and competitor product lines. This includes the ability to accurately define, measure, identify, investigate, repair, & resolve customer's equipment complaints & malfunctions. Upon being trained one should be able to discern with relative accuracy between actual covered product warranty and non-covered repairs based upon the cause of failure. Individual should be able to become proficient at providing up-sell opportunities on all Caterpillar products and services offered through Quinn Power Systems Commercial Engine Services
Essential Duties and Responsibilities:
While others may be assigned, essential duties and responsibilities include:
• Assists the EPG Supervisor by maintaining appropriate project coverage; as the responsible lead technician for daily oversight and productivity of assigned jobs.
• Maintain the ability to manage, organize, plan, and delegate specific courses of action through until completion to achieve assigned objectives and business unit mandates.
• Assists the EPG Supervisor by communicating and updating project action plans to the customer and Supervisor frequently to ensure that we are meeting project commitments as communicated
Identify customer, verbally communicate issue, write report on issue, and gain a written pre-approval for quote estimates through the Supervisor on any additional costs outside the approved scope of work from the original project job, prior to service execution, or the order of any parts; whenever there is need for additional scopes of work and related charges to be added to the customer by way of a change order to the existing purchase order
• Communicates with EPG Supervisor as needed for clarification during the review process of service sales jobs and time cards, to ensure that all parts, labor, and miscellaneous charges are captured and accurately accounted for and posted on the appropriate job segments.
• Executes tasks of pre-assigned & emergency work orders by schedule date, customer name, service scope, locates staged parts, checks for special instructions, travels to job site, performs job, provides detailed computerized service reports, time cards, digital photos, makes additional recommendations, & maintains tagged parts required for acceptance of warranty.
• Maintains company owned service vehicle, ensuring timely maintenance, repair, & clean appearance to support a professional image, to be documented by company hand receipt
Maintains company owned property such as: laptop computer, printer, MIFI, specialty tools, keys, all to be documented by company hand receipt.
• Maintains & utilizes Company provided training & equipment for OSHA 1910 Electrical, NFPA70E Arc Flash, Lock Out Tag Out, and uses provided training and Personal Protective Equipment with profiency.
Performs daily electrical safety & planning meetings as well as site inspections before starting on jobs.
• Ability to develop as a mentor or lead role technician.
EDUCATION and/or EXPERIENCE
One-year certificate or Associates degree from a community college or technical school; Five plus year's heavy equipment experience or equivalent education and experience.
Quinn is an Equal Opportunity Employer M /F /V /DV