Helpdesk Technician

La Puente, CA posted on April 12

Description

SUMMARY
Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Calls software and hardware vendors to request service regarding defective products.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Recommends or performs minor remedial actions to correct problems.
• Evaluates, installs and troubleshoots other communication equipment and technologies, including PBX and other telecommunications products
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Participate in professional development classes; utilize employee education fund a end other opportunities for learning and continual improvement

COMPUTER SKILLS
• PC hardware experience (i.e. upgrading, troubleshooting).
• Experience with Microsoft Windows 7 & 10
• Experience with Microsoft Office 365, 2013 & 2016
• Proficiency in troubleshooting commonly-used networking hardware/software.
• Experience with Microsoft Windows in a networked environment.
• Familiarity with hubs, switches, NICs, and other Ethernet hardware. Peripheral troubleshooting experience.

Requirements

EDUCATION AND/OR EXPERIENCE

2 year college certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M /F /V /DV


Wage

DOE

Experience

Any

Type

Full-time