Help Desk Administrator

San Leandro, CA posted on October 5

Overview

Customer First | Integrity | Excellence | Teamwork | Fun!

 

 

About Us:

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 80 year history is a reflection of our collective efforts and focus.

 

We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

 

Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

 

Peterson has an immediate opening for a Help Desk Administrator in our San Leandro headquarters. 

 

Reporting to the Vice President, Information Services, the Help Desk Administrator performs a number of administrative and first level support tasks for Peterson’s IT group.   Responsibilities includes tasks such as; creating purchase orders for the IT team(s), acquiring mobile devices including smartphone’s  and tablets, setting up and activating phones, troubleshooting smartphone related issues, opening and closing help desk tickets, prioritizing tasks, coding invoices for approval, answering phones for the IT group, working with vendors and providing remote support of cell phones and smart phones.  This role also provides support as needed for the entire IT team including asset management, assisting with workflow of help desk tickets and ensuring stock items are maintained to levels for effective operations.  This role will also include working on special projects as well as team projects.

Responsibilities
  • Maintain and provide administration support for IT teams including: answering phones, creating purchase orders, ordering phones, tablets, etc.
  • Activate and setup smartphones.
  • Provide helpdesk support for user mobile devices.
  • Maintain asset inventory and stock inventories.
  • Provide loaner mobile devices when needed and keep spares available to do so.
  • Oversee and order stock inventories for accessories and other designated items.
  • Provide phone support and direct calls to appropriate parties.
  • Assist San Leandro team with phone support (Avaya and cell phones).
  • Assist with directing and coordinating 3rd party technical support.
  • Regular attendance and timeliness is an essential function of the job.  
  • Works collaboratively in a team environment with a spirit of cooperation.  
  • Respectfully takes direction from supervisor/ manager.
Qualifications

Associate degree (A.A.) or equivalent from two-year college or technical school; and at three (3) to five years of progressive experience in supporting a multi-site helpdesk environment; or the equivalent combination of education and experience.  Must be a proven troubleshooter with exceptional customer service skills. 

 

We are an equal opportunity employer dedicated to workforce diversity and a drug free workplace.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.  A drug screen and background check is required.


Wage

DOE

Experience

Any

Type

Full-time