Heavy Equipment Field Service Supervisor

Stockton, CA posted on September 21

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Holt of California is seeking a qualified Field Service Supervisor to provide support to service manager on overall responsibility of Service department including technical support and scheduling of shop work by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Directs all customer contact functions including phone calls, walk-in customers, etc., for in shop repairs.
  • Directs all administrative operations including work order reviews.
  • Communicates incoming work with shop leadperson.
  • Directs second level personnel supervision of shop mechanics.
  • Maintains job status board.
  • Directs service operations including production schedules.
  • Monitors work in progress to stay within quoted amounts.
  • Assists with forming departmental goals.
  • Monitors policy/rework and makes recommendation for corrective action.
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervise 8 to 15 employees in the Service department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); and three to five years related experience or equivalent combination of education and experience.  Must have experience in rebuilding and reuse guidelines for Caterpillar components.


Wage

DOE

Experience

Any

Type

Full-time