Physical Measurements Field Tech Support Engineer

San Francisco, CA posted on August 17

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Field Technical Support Specialist, Physical Measurements - West Coast US

POSITION SUMMARY:

The individual in this position is responsible for providing pre and post sales technical support for the Physical Measurements Products to the region. This will include demonstration, sales calls, installations, customer and regional personnel training, as well as. Other related duties may be assigned from time to time.

This position is to assist sales efforts by supporting Physical Measurements Instruments and training customers in the operation of both hardware and software. The incumbent will provide post sale support to the installed base by providing software training, basic maintenance and troubleshooting of the instrument at customer locations. Will participate in sales calls with regional sales and service representatives, thus creating a team selling approach within the Physical Measurements Product Line.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  • Assist the product line team in achieving outstanding customer satisfaction for the Physical Measurement Products in the region.
  • Become first line customer contact for technical support and other related issues.
  • Manage and maintain the regional physical test demonstration inventory.
  • Develop and execute customer technical, applications and software training on the Physical Measurement Products.
  • Assist and consult on regional and customer training.
  • Assist the physical test group and regional manager as necessary.
  • Must travel overnight, as the position requires.
  • Must travel by air and drive as required.

 

This position is to provide technical expertise for the selling efforts of the region, while providing and meeting customer service requirements with training, applications, phone support and maintenance.

KNOWLEDGE REQUIREMENTS:

CASUAL

WORKING

THOROUGH

Human Relations Skills

Corporate Structure/Environment

Sales Process Knowledge

Report Preparation

Organizational Skills

Training Methods

Applications/Methods

Laboratory Equipment

Instrumentation Operation

Physical Chemistry

Customer Relations

Computer Literate

Physical Measurement Products

PROBLEM SOLVING REQUIREMENTS:

The incumbent must be able to make effective and efficient independent decisions per company policy and protocol to solve problems based on customer needs and requirements.  Must have the ability/skills to solve customer and regional problems.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  1. A bachelor’s degree in a physical science, material science, chemistry or closely related field.
  2. Two years successful laboratory experience with our equivalent product lines.
  3. Possess a valid driver’s license. 

 

Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Our products include Gas Chromatographs, Liquid Chromatographs, Mass Spectrometers, Total Organic Carbon Analyzers, UV-Vis Spectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, and Universal Testing Machines. In 1975, SSI Corporate Headquarters was established in Columbia, Maryland and we currently have nine regional offices coast to coast.

Shimadzu Scientific Instruments will be recognized as the leader of Analytical Measurement while providing for a better quality of life.   Quality People: Our most important asset. Involvement, teamwork, a commitment to excellence and fairness are the values that govern our work. Quality Products: Our products must always satisfy the needs of our customers through innovative design and unsurpassed reliability. Quality Service: Our commitment to customer support is essential for customer satisfaction.   Shimadzu Scientific Instruments believes that each employee contributes directly to the growth and success of the organization and, therefore, is continuously on the search for extraordinary talent.

Benefits offered!:

  • Medical Insurance (PPO plan)
  • Dental Insurance (PPO Plan)
  • Vision Plan
  • Flexible Spending Accounts
  • Education Assistance
  • Variable Pay Plans
  • Paid Vacation and Personal Time
  • 10 Paid Holidays
  • Short & Long Term Disability
  • Employee Assistance Plan
  • Pet Insurance
  • Prepaid Legal Services
  • Identity Theft Protection
  • 401k Plan with Company Match

 

Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


Wage

DOE

Experience

Any

Type

Full-time