Field Technical Support Specialist, Physical Measurements - West Coast US
The individual in this position is responsible for providing pre and post sales technical support for the Physical Measurements Products to the region. This will include demonstration, sales calls, installations, customer and regional personnel training, as well as. Other related duties may be assigned from time to time.
This position is to assist sales efforts by supporting Physical Measurements Instruments and training customers in the operation of both hardware and software. The incumbent will provide post sale support to the installed base by providing software training, basic maintenance and troubleshooting of the instrument at customer locations. Will participate in sales calls with regional sales and service representatives, thus creating a team selling approach within the Physical Measurements Product Line.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
This position is to provide technical expertise for the selling efforts of the region, while providing and meeting customer service requirements with training, applications, phone support and maintenance.
Human Relations Skills
Sales Process Knowledge
Physical Measurement Products
PROBLEM SOLVING REQUIREMENTS:
The incumbent must be able to make effective and efficient independent decisions per company policy and protocol to solve problems based on customer needs and requirements. Must have the ability/skills to solve customer and regional problems.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Our products include Gas Chromatographs, Liquid Chromatographs, Mass Spectrometers, Total Organic Carbon Analyzers, UV-Vis Spectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, and Universal Testing Machines. In 1975, SSI Corporate Headquarters was established in Columbia, Maryland and we currently have nine regional offices coast to coast.Shimadzu Scientific Instruments will be recognized as the leader of Analytical Measurement while providing for a better quality of life. Quality People: Our most important asset. Involvement, teamwork, a commitment to excellence and fairness are the values that govern our work. Quality Products: Our products must always satisfy the needs of our customers through innovative design and unsurpassed reliability. Quality Service: Our commitment to customer support is essential for customer satisfaction. Shimadzu Scientific Instruments believes that each employee contributes directly to the growth and success of the organization and, therefore, is continuously on the search for extraordinary talent.
Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.