Express Electrical has been serving the greater Los Angles area for over 25 years. We know our success is directly attributed to our people. We believe in a one call resolution when possible that is why our trucks are fully stocked and our techs are California's finest. All members of our team are here to help drive the growth of the company as our name recognition has put us into growth mode!
Express Electric Service is searching for a highly motivated Dispatcher with strong dispatching ability. The right candidate needs to be outgoing, with a great attitude to provide quality service. We are looking for someone who could send out the right technician to the right job. Must have a minimum 2 years experience in dispatching.
As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.
- Evaluate customer calls and assign the best technician to each service appointment.
- Meet daily revenue by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuing proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting Signature.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Click the Apply button above to be considered for the role.