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Job Description:

Desktop Support

Duration: 7 Months (Contract Position, Benefits Not Provided)

Rate: DOE


Second Level Help Desk Support (remotely and desk-side) - analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources. Typical assignment supports 350+/- computers in three geographically similar locations.

  • Report hardware failures to appropriate vendors.
  • Train users in operating systems, application programs, utilities and hardware operation.
  • Create technical documentation and computer training materials for end-users. Including documenting ticketing and request systems, creating technical SOPs and end-user materials.
  • Image, install and move IT-related equipment.

Required Skills:

  • Possession of a valid California Driver’s License mandatory
  • Willingness to drive throughout Sacramento County including to Galt and West Sacramento (A county
  • van is available or a vehicle may be checked out at the motor pool after approval by County Fleet Services; however, typical contractor uses personal vehicle with mileage reimbursement.)
  • Communicate clearly and tactfully on the telephone and in person
  • Ability to work independently and as part of a team
  • Able to analyze, diagnose and resolve customer problems
  • Knowledge of Windows 7 and Windows 10 (COMPTIA A+ and Network+ equivalent or greater experience)
  • Knowledge of Office 2010 and Office 2016
  • Knowledge of computer imaging and software deployment technologies including MS System Center Configuration Manager
  • PowerShell scripting/packaging experience - preferred