Customer Service Representative

Los Angeles, CA posted on April 16

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Express Electrical has been serving the greater Los Angles area for over 25 years.  We know our success is directly attributed to our people.  We believe in a one call resolution when possible that is why our trucks are fully stocked and our techs are California's finest.  All members of our team are here to help drive the growth of the company as our name recognition has put us into growth mode!

What we are proud to offer you

  • Health Insurance 
  • 401K
  • 5 Paid Vacation Days 
  • 4 Paid Holiday's 
  • 3 Paid Sick Days 
  • Uniforms Provided 
  • Cell phone 

The Role:

We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities:

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Requirements:

  • Ability to listen and execute instructions thoroughly
  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Passionate about ABC Company and loves the brand.
  • Bachelor degree or equivalent is a plus.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team. 
  • Highly motivated, flexible and great attitude on life.

Click the Apply button above to be considered for the role.


Wage

DOE

Experience

Any

Type

Full-time