Customer Service Rep/Dispatcher

San Diego, CA posted on January 23

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Trench Plate Rental Company has an exciting opportunity for an experienced Dispatcher / CSR for trench and excavation shoring rental equipment and trench plates for our San Diego, CA location.

Summary: You will be responsible for planning, scheduling, dispatching and managing deliveries, pick-ups and inter-branch transfers of shoring equipment and trench plates to and from contractor customers’ job sites and between other Branches.  You will communicate and coordinate shoring system build work orders and priorities to branch personnel to meet delivery schedules.  You will be dispatching and managing delivery and pick-ups by communicating and coordinating with customers and assign deliveries to branch drivers.  You will also perform general CSR functions (taking customer calls, creating rental contracts, inventory management, etc.)

QUALIFICATIONS:  The ideal candidate will have the following skills and abilities:

  • Proven leadership skills in a fast paced work environment. (Construction environment helpful).
  • Able to effectively present information in one-on-one and small group setting to customers, clients, and other employees of the organization.
  • Excellent communication skills, self-motivated, able to effectively interact and provide excellent customer service.
  • Ability to effectively communicate with a diverse customer base.
  • Able to solve operational problems quickly to accommodate customer needs.
  • Must be able to read and write in English very well.
  • Basic math skills: add, subtract, multiply, divide, common fractions, and decimals in all units of measure using whole numbers. Understand percentages.
  • Proficient computer skills and comfortable with frequent use.
  • Proficient in MS Office programs or equivalent: word, excel, PP, email.
  • Comfortable with frequent communications via email, phone and two-way radio.

Required education, licenses and experience:

  • High school diploma.
  • Minimum of 2 years of experience dispatching construction rental equipment or equivalent.
  • Background in construction industry helpful. 
  • Familiarity with San Diego county roadways and relative community and city locations helpful.

Physical demands: This position requires working at an office desk most of the day with occasion to walk to other areas, warehouse, and yard to meet with and communicate with team members.  The noise level in the work environment is moderate.  Employee must be able to occasional lift up to 25lbs.

Why work at TPRCO: We offer a competitive salary and Comprehensive and generous benefit package.

  • Excellent medical, dental, vision discount plan
  • 401(k) plan
  • Profit sharing plan
  • Heath Care flexible spending account
  • Basic and Voluntary life insurance
  • Paid Vacation
  • 8 Paid Holidays
  • Paid Birthday and Anniversary Holiday

About us: Trench Plate Rental Company, a growing construction, equipment rental, traffic control service company. With 40 years of success behind us, we are a profitable and financially stable company that has experienced consistent growth. We also manufacture most of our standard application products and manufacture custom shoring products.

Job Type: Full-time non-exempt

Trench Plate Rental Company is an equal opportunity employer M/F/D/V

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender, identity, gender expression, protected veteran status, disability, or any other characteristic protected by law.