Coordinator-Service

Corcoran, CA posted on July 31

Description

SUMMARY
The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Technician time entry into Kronos
• Reviews work in process, updating changes as they occur.
• Maintains and expedites work orders and coordinates work flow.
• Communicate work order status with the customer.
• Responds to requests for service and assistance; meets commitments.
• Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.
• Demonstrate professional communication with internal and external customers.
• Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.
• Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns.
• A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect,
• Quality and Service.
• Manage work order collection issues and proactive responses to prevent write-off's.
• Possess a general Machine and Weld Shop Product Support knowledge.
• Support all branches for service requirements as required
• Perform other duties as assigned by management.

Requirements

EDUCATION AND/OR EXPERIENCE
Certificate of completion or AA/AS degree from a community college or technical school and four years related experience or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M /F / V / DV


Wage

DOE

Experience

Any

Type

Full-time